I had been using this company for over…
I had been using this company for over year and had some issues with a few orders arriving damaged or broken. These items were replaced and I moved on. But recently I had an issue with an order again and was treated poorly. Customer service made me feel stupid and a annoyance for bringing a very minor quality control issue to their attention. I did not ask for a refund nor a replacement. I had been promoting this company and recommending their products for months. Was told I was a valued customer. I had invested a lot of money into their products over the course of a year. Making purchases about once a week. Never had an issue once till now and the experience has made me stop all purchases and I will not recommend this company any longer. I didn't believe the vast reviews I had read about others having a poor experience with customer service, until it happened to me. Now I know what others have dealt with and it's a shame. Products ordered were damaged or broken upon recieved. Almost all products had to be fixed or repaired in some small way in order to use items. Buyer beware.