Impossible to contact customer service
Impossible to contact customer service. The phone system does not have a queue -- they just say all agents are busy and hang up (but it takes a few minutes to get through the menus to get to that point, because there's a lot of pointless music). The "AI" web chat is dumb as a brick and all it can say in response to "agent" is that they're all busy and I should email instead. Their automated response to email claims agents are available 9am to 9pm, but that is clearly not the case. As of Jan 2023, Huawei have just closed their only remaining service centre in the UK (in Wembley, London). Their website still listed it as open, so I wasted time and petrol travelling there, only to find the poor guys who will be out of a job in a few days packing stuff up. At least now the "AI" chatbot, if you manage to phrase the question just right, can tell you that Huawei have no service centres in the UK. I have bought the battery repair service and I have no way to book the actual repair. Even if they eventually respond to my emails and send me instructions on how to post my phone to them, do I really want to send my phone to a company with which I have no way to engage in any sort of reasonable communication and who have just finished closing all their service centres?