Very dissatisfied with OneSimCard
Very dissatisfied with OneSimCard. The promises of ease and support were unfounded. I ran in to many, many issues with our cards, phones and spent hours on the chat to resolve. Check the time log of the chats to my requests. Two days and over one hour to resolve one issue is way too long while on vacation. I lost several hours trying to resolve additional issues with my phone and my son's phone even when I expressed that it was urgent. I will never use OneSimCard again and will dissuade anyone who is over 50 yrs old who needs to ask for help in changing out a Sim Card or determining how to text another person who is in another country. Additionally, complicated responses to chat when I needed to add more minutes. I gave up after 2 chats and over 45 mins to resolve. Nobody wants anxiety and tears in resolving phones while on vacation.