DO NOT BUY FROM PRECORHOMEFITNESS AKA…
DO NOT BUY FROM PRECORHOMEFITNESS AKA TOP FITNESS Irving Texas corp address. They do not abide by Precor Corp website documents and policy stating that authorized dealers must provide authorized certified installers service tech. Jessica Customer Service from this company offered a non licensed non insured construction contractor instead of a licensed insured authorized certified installer. I contacted over 30 emails, texts phone calls in total and they refused to abide by the authorized dealer standards per Precor Corp's own docs which you can read yourself herein links, also Precor Corp's own customer service has refused to enforce that their authorized dealer requirements on the links included here for new precor treadmill must be installed by a authorized certified service installer: Dealer Requirement for Precor Authorized Cert Installer go to precorathome com pages professional-delivery-and-assembly Who Installs go to precorconnect com faq html # who-installs Precor Certification Installer Docs shows dealers must have authorized and certified installer which require cert proof go to precorconnect com training html Also do you see that the same customer support from this company in responses to other customers herein says the same thing that they have attempted several phone calls, well this is crock of crap they are covering themselves when in reality they refused to answer my over 30 correspondences and when they did respond they kept on insisting to send an unlicensed uninsured non authorized non certified installer which by Precor Corp own website is not permitted otherwise the Precor Warranty i s not valid. Precor Corp customer service did not abide by their own corp policies, never offered a authorized cert installer upon request by the end user customer which their own website says if a customer needs a cert installer they would provide but did not which is the same issue with their dealer here Precor Home Fitness also refused to provide an authorized cert installer otherwise Precor Warranty specifically states if is not installed by a Precor Authroized Cert. installer the warrant is void whether you bought from Precor Corp or this so called authorized dealer Precor Home Fitness Aks Top Fitness. Also, when you call their 888 customer number it is only a 3rd party offsite answering company-they cannot let you talk to a manager just take a message, I left 8 messages on that line and no one contacted me back. The Customer Mgr. Jessica at another location never resolved my issues after I sent 30 emails, texts, phone call communciations to them and this dealer should not be allowed to be called an authorized dealer. I wrote complaints to the owner ceo Precor home fitness where i bought the new treadmill, Precor Corp execs and their director of customer service never heard back from any. Do not buy from Precor Corp and do not buy from Precor Home Fitness locations in USA - they both refused to provide authorized certified installers which is in their corporate documents links listed .