Absolute scam airline
Absolute scam airline to avoid at all costs. I just fell into a trap with their 4 ticket options, choosing the 3rd most expensive "Essential" option, which - totally illogically - skipped the carry-on (which is included in the 2nd most expensive and the most expensive, all inclusive 4th option), I was very negatively surprised at the airport when they charged me an extra 44 USD for a carry-on bag! The ticket from Hong Kong to Kota Kinabalu was not cheap at all for a "budget airline" (170 USD one way!) and with the hefty 44 USD extra fee it went over 200 USD. Even the guy at the HKK airport who did the check-in honestly told me that a lot of people keep falling into this trap, assuming that the carry-on is included in the quite expensive Essential option and are then extorted by the airline at the airport. It is not about the money, it is about the HK Express dishonest scam-like online booking practices (leaving even experienced travellers like me stunned) and draconian baggage rules, to get some extra cash. However, once bitten twice shy, passengers always remember this kind of treatment and will never again fly with such a scam airline, so at the end, it's HK Express who will be losing more and more customers, not smart ...