Problem solved
Mishaps with the original shipment. There was a component missing from one of the 2 pair of shoes I purchased and I wanted to exchange for a bigger size. I was willing to return the original order but once they had proof of the mishap they simply said you can keep the ones you have and we'll send you 2 new pair in the new size free of charge. I'm extremely grateful for the level of customer service displayed. I would recommend an easier way to contact the company and a return shipping address in the event of similar situations but overall I'm happy with my experience I LOVE the shoes they're super fly, different and comfortable.