Dr Fone , Technical failure (Error 4041) - No refund and unauthorized renewal charge
I purchased the software to repair an iPhone, but the issue was hardware-related (NAND memory failure, Error 4041), making the product useless for my case. I requested a refund under your guarantee policy, but I was only offered an exchange for another product I do not need. I provided all the technical evidence requested, and since then, communication has stopped. To make matters worse, on January 6th, 2026, I was charged for an automatic renewal that I never authorized. I attempted to cancel the subscription manually, but the official subscription management page is disabled or broken, preventing me from canceling the service. I demand an immediate refund for both the initial purchase and the unauthorized renewal. My order number is CO1843840323299979360. I am facing abusive billing practices and commercial fraud. I will not remove this review until the money is back in my account.