Broken items and zero customer service
So a couple years ago I joined their Premium Maven subscription and had been pretty happy with the items I received. Starting late last summer, items started getting shipped that were poorly packed, arrived broken or were just simple missing...I think it was 5 shipments altogether. I tried multiple times to reach out to customer service without success, literally no response. Finally after many attempts Fiona gets back to me, and tells me I need to ship all the broken stuff back at my own expense and we can't replace the items because they're out of stock. Welp, in Dec 2021 I had just had enough of paying for items I didn't receive or broke so I asked them to cancel. Fast forward to July 2022 (having heard nothing from GlobeIn in the interim) I'm charged $600 for another year and now Marjorie says I can't have my money back. Good grief what a con.