An Expensive Learning Experience
I read many of the reviews and very puzzled that some of the customers were having such great experiences returning products including a mailing label for their convenience and received full refunds. The individuals I interacted with were nice. I told them I had ordered $400+ products accidentally while I was in the hospital. Whomever I spoke with soon after I placed the order told me that they couldn’t cancel my order when I explained my mistake. I was on different medications and who knows what I was thinking? Irrespective of my error, I was told once I received everything that I could send back all of the unopened boxes of the products and I would still be assessed a restocking fee. Then I was given an option of a a $25 amount to accept as a final refund if I didn’t want to send all of them back. I went into the customer order portal thinking I could go through all the products. Well, joke was on me because when I accepted the paltry $15, I couldn’t access the other items I had ordered. So basically I spent $400 and got refunded $15 for products I will never use. Definitely an expensive learning experience.