They do not respond
I did not receive a confirmation email after I placed my order. When I log into my account it says I have no orders placed. My credit card was charged. I sent an email through their contact us page. No response. Tried calling during "store" hours, no answer. Tried looking up my order by not logging in and it shows up on the website. The tracking links do not work though. My package arrives, 1 item is missing. Called again, sat on hold, no answer. Sent a message through their contact us page again. No answer. I am now missing an item for my son's birthday that I was charged for and I am unable to reach someone to get a refund. Will not use this company again.