No Customer Service
I have been using Proven for 3 months. With the first shipment, I found that the cleanser was too drying and the night cream was insufficiently moisturizing. It was almost a pleasure to take it off in the morning. I contacted Proven with my feedback and requested that they contact me. I never heard from anyone. But I decided to brush that off and see how the second shipment went. Before this happened, notable, I ran out of the night cream about three weeks early and the daily about a week early, despite recognizing immediately how little product there was and being careful about how much I used (despite the package saying it should be used "liberally"). The cleanser and moisturizer improved with the second shipment, but I wanted to address the lack of product so I reached out to Proven to discuss my options. No response. I reached out again. No response. Today I tried their chat feature, which says someone will respond within 24 hours. Instead, it just turned into a chatbot that sent me articles about rosacea and how to deal with acne. I am so frustrated at this point that I just canceled the subscription. During that process, they made me a good offer at a lower price, but I did not have the confidence in them as a company to take advantage of that offer. If a single person had bothered to reach out to me as I have now requested multiple times, I would have given it much more time to see if it could work, because it is a great idea and I like the simplicity of only three products. In the end it was terrible customer service that drove me away.