Please do not purchase from this…
Please do not purchase from this company!! I was also lured by advertisements on social media. They promote completely false claims, such as "100% guarantee" and "American" company. I purchased the product and the buckle was rubbing against my dog's armpit. I explained this to the customer service representative, "Katie." First, I was offered discounts. Why would I keep something at a discount if I would never use it? Second, she responds to tell me that their warehouse was "not taking back any returns due to the pandemic." So you can produce and ship products, but cannot receive returns? The pandemic has been going on for over 2 years now! I would hope that they would have come up with some kind of process to receive returns in a safe manner? After 18 email exchanges in 9 days of communication, "Katie" was finally agreeable to provide me with a return address. I was only refunded a portion of the original cost, which is way better than keeping a harness at 60% off that could not be used. Also, this is not an American company nor is this product "Made in the USA." It is unfortunate that company like these exist to prey on people who just love and care for their dogs. Please be forwarned and look them up in BBB before you decide to purchase. Very similar complaints there too.