Givn the run around…
We have been with this company for over 5 yrs in Alaska. As of late they no longer have technicians who service this area. Our system has been malfunctioning for over 90days and when you call customer service after speaking to 5 agents no one has the correct answers. It's just a bunch of incompetents. Thay have made several promises of crediting our account. I recently asked question to alder why they can't fly techs to this region and the response was silent with no answer to a simple solution. This was the worst contract ever made Alder is unwilling to release us from the contract due to the fact they have no local service. However, they are still collecting our money. I strongly suggest people avoid this company. ALDER ALARM!!!!!