great experience and top product
I had a very good experience and received fantastic service, despite the fact that I initially ordered the wrong size silicone training monofin! The website clearly states that you should order your regular shoe size — but I didn’t, simply because I was unsure. When I measured my feet, they fell somewhere between size 38–39 and 40–41 for the monofin (even though I usually wear size 40 or 40.5 shoes). To cut a long story short: I ordered a monofin in size 38–39, but it was too tight. When I contacted Molchanov’s customer service, their response was not only quick, polite, and helpful — they were also kind enough to send me a size 40–41 replacement even before my return shipment reached their warehouse. From this experience, I can confidently say one thing: the product is top-notch, and so is the service. Thank you for your trust and outstanding support. I’m going to enjoy this monofin and will definitely be back!