Not the company they once were
I've been shopping with Chewy since they first came on the scene. In the beginning, their customer service was exceptional! I was thrilled to find a company that actually cared! But all good things come to an end. There have been issues the past couple of years, but most could be resolved through customer service. Not, this time; they refuse to respond. This started at the beginning of this year. I have several separate autoships, and in January, I ordered them, all separately, as I could afford them, but Chewy packed several of them together. I didn't say anything about that, but then they packed my senior dog's prescription canned dog food in with the probiotics for both dogs, which comes in a plastic bottle. The very heavy dog food crushed the bottle of probiotics, and some of the tablets that came out of the bottle were also crushed. I was out at home! I am on a fixed budget. My dogs needed those, right away! I took pics of the damage and sent them. Until this year, they would send a replacement out right away, and tell you to donate the damaged bottle to rescue. Not this time! Even with the photos proving the damage, they made me send the damaged bottle back to them, and at that time, they would decide whether to replace the bottle or not. Those probiotics were $80.00! They kept my money, so I couldn't just order elsewhere, and my dogs had to do without, until they made their decision and sent a replacement bottle. Both dogs have sensitive stomach, and needed their probiotics. I called them out on this several times, and not so much as "We're so sorry that happened!" Nothing! If they had packaged properly, this would never have happened in the first place. So I am done with Chewy. I will no longer recommend them, either.