Horrible Product and Customer Service
Currently fighting with Geeetech Customer Service on returning the A20T printer we purchased and received a week ago. We began the return process two days after receiving the printer. It came with a broken screen, stripped screws that did not completely fasten parts down, thermistor is preventing use of machine and needs replaced, along with smaller issues with the complete build. Customer service finally answered stating they would only refund 80% of the paid price and that WE had to pay for shipping to return their damaged product! Shipping to Germany is over $200 which means we ultimately would be losing the total amount paid by the end of things. We will fight this until the end as it is not right and protected by the Fair Trade Act; additional actions will be taken if they do not correct this injustice.