Absolutely terrible service.
I honestly hate to leave a bad review and have done so only one other time ever. Several weeks ago I attempted to order a complimentary desk hard copy of a textbook for a new class (for another instructor). We are adopting this textbook. I requested the text book be delivered to my home address during the summer, but Routledge automatically also added my college address on the shipping label (they put two destination addresses). So the USPS sent it back as they were not sure on where to deliver it to. I called customer service and they told me about the two addresses, where they automatically generate the college address. The customer service representative told me this has been an ongoing issue with other customers. She said they were going to reprocess the order and I would receive a confirmation email, however that did not happen. I was unable to reorder it online since I had already done so when it was sent back. I called again to customer service and the representative was unsure on what to do. She said she would get back to me, that never happened. I emailed the sales rep for my area, she said she felt bad for me and and indicated she did not know what to do but she was including someone else on her reply email who she said is very responsive (the sales rep did nothing beyond that). The person she included turned out to be sick that week, completely understandable. That was over two weeks ago and I have attempted to follow up several times since then with no resolution. On August 5th, I received an email asking how I like the textbook I received. The same email said if I did not receive it to contact customer service, again tried that twice with no success. Today, August 7th, I received an email that indicated it was shipped in 6/30/22, which was the time they put two different addresses and it was sent back. I have been attempting to get this resolved for weeks. Very poor service in shipping, customer service, and sales. I have never had this issue with any publisher in 15 years as an educator. The instructor I am ordering this for prefers a hard copy otherwise I would have gone with an electronic copy. I am finally giving up and ordering a copy from Amazon out of our budget.