Warped hood doesn't fit
We ordered a stainless steel hood, designed to fit between our existing cabinets. When our contractors tried to install it, they had trouble fitting it in the space between the cabinets. That was alarming, considering the measurements at the top of the hood and the bottom were both just under the space between the cabinets. After verifying our cabinet was plumb, we realized the hood itself was bowed out on one side, enough that the cabinet door rubbed against it, yet at the bottom there was a visible gap between the cabinet and hood. We reached out to Coppersmith customer support - they gave us some things to try to get the metal back in the right shape, but also advised us that if any damage happened while trying the things they told us to do, then there’d be no chance they would remake or refund. We tried a few things, then when those didn’t work, tried a few more things they recommended. When nothing seemed to be working, we asked them to remake since the design did not meet the specs. After waiting for a week, they said no, and that they would keep trying to find some “other” resolution. It’s been over a week and we have yet to hear anything else from them. We clearly received a product that did not match the specs, and they have been unhelpful in finding a resolution. Every time our contractors come back to try another one of their recommended fixes, it’s more money we’re spending. And now it’s been a full month since we initially tried to install the hood, we still have no hood in our kitchen, we’ve spent thousands of dollars on a product that doesn’t fit, and they’re not even responding back anymore.