Don’t trust these people
I had a disappointing experience with Litfad (order #364863). Once I entered everything into the cart (6 different lights) I almost didn't proceed when I saw a $700 shipping charge. But after all the looking I decided to take a chance with them. After receiving the lights I found the 3 track dimming on 2 of the other lights was not a full dimming feature and would cause the lights to flicker so I had to have the electrician remove the dimming switch functionality. The 3 track dimming is a big disappointment as you have to turn the light switch on and off again three times to get different light shades but there's no dimming capability at all. Additionally I found that one of the track lights didn't fit the hallway properly do to where the junction box was located. When I requested to return the unused track light, Litfad support said I'd only receive a 10% discount. They wouldn't budge on this until I posted a review here. Then they contacted me to ask if I'd be ok with a 50% discount to revise this review. So here I am revising it but am not interested in a 50% discount thanks. My review was a 1 star but I've bumped it up to a 2 star as there is someone on their support team there who is helpful. We broke one of the glass globes in our chandelier a couple weeks ago and I contacted support and got a response that they don't sell parts. But I realized that though all responses come from Litfad, there are multiple support people so one person agreed to look for bulbs for me and have agreed to send them and I had to pay for them through their Paypal account. So if I end up receiving those replacement glass globes then my overall experience will be better than my original post here. My recommendation to Litfad if they'd like to get more positive reviews it so hire more support people who care like this individual who promised to look and send me the replacement glass globes, secondly include the support person's name in the communication so you know who you're talking to and can just deal with one individual per case. And thirdly you need to warn people well be for checkout if you want to charge exorbant shipping rates. I'd invested a lot of time into the site searching for things and actually like the design on a lot of the lights, but really the prices are much higher than many of the lighting sites that offer free shipping and 30 days no hassle return policies.