Absolutely diabolical
Absolutely diabolical. We sold a car through Motorway. Arranged for the collection the day after we purchased a new car to tie in with timings - due not only limitations in terms of having both the new and old car on the drive, but the car sale was to fund the new car purchase. After sitting in all day awaiting collection, they didn't turn up and then phoned at the end of the day telling us they couldn't make it today, "sorry". Then they couldn't give me a date when they could collect and said it would be another whole day we would have to wait in, because they can't give a specific time slot either. To exacerbate the situation this was on a Friday so I am stuck in this position for at least a further 2 days over the weekend. The person who called up to tell us this was neither apologetic nor helpful. Shameful.