WARNING: Traveloka Bait-and-Switch (Charged Premium Price for Standard Room) - BOOK DIRECTLY
**Update 16/12/2025. Issue has NOT been resolved. Traveloka has promised a full refund but is delaying paying it. Do not trust this company, you've been warned.** I booked and paid for a premium room with Traveloka, the 2 Bedroom Beachfront With Rooftop Hot Tub Ocean View at Malibu Mooloolaba, paying the full premium rate. FAILURE TO DELIVER (The Bait-and-Switch): * Selection Error: Traveloka's website showed the premium Hot Tub room available for selection, but their system automatically downgraded my booking to a standard, non-hot tub room (2 Bedroom Beachfront) while charging me the higher price. * Confirmed Deflection: The hotel confirmed they never received a booking for the hot tub room. When presented with irrefutable photographic evidence of their website error, Traveloka refused to issue a refund, deflecting blame by stating the hotel "did not approve it." * Ongoing Misrepresentation: I have evidence (video) that Traveloka continued to falsely advertise the Hot Tub room as available on their site even after I was checked into the inferior room. Traveloka demonstrated deceptive conduct, failed to deliver the paid-for product, and wasted my vacation time with endless stalling tactics ("we are actively reviewing your concern"). FINAL RESOLUTION: Due to their refusal to resolve the issue, I have filed a formal chargeback with my credit card provider for the full amount of $1,827.66. * Do not trust the room type or availability shown on the Traveloka website. * If a problem occurs, Traveloka will not assist. * Save yourself stress and money: ALWAYS book directly with the hotel. * If you experience the same issue raise a charge-back with your payment/ credit card provider * Submit a complaint dispute with the ACCC and the Fair Trade