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X Raane

United States

1 Reviews
3 Reads
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1 review

TundraFMP

Received half of my order while been charged full price, horrible customer service

I ordered 50 orders (2 dozen each order) of sauce dishes from TundraFMP for my restaurant. The first time, I only received 25 dozen (50orders x 2 I should of received 100 dozen). I called and inquired about this issue and then I received another 25 dozen. I’m still missing the other 50 dozen. I called once again and they said they will ship it in the next two weeks, they didn’t. I called at least 10 times and every time they said they will ship it in the next two weeks. I tried to speak with their manager but they said the manager was not present. I placed this order 2/7/22 and today (8/15/22) I called again. This time they told me the price is changed so if I want the rest of my order, I would need to pay for it. Absolutely ridiculous. If a manager is reading this from TundraFMP, I hope you fix my issue. Anyone else reading this, be cautious ordering from this company.

2022-08-15