Very disappointing experience at KFC
The food quality was poor, but what made the experience even worse was the attitude of the staff and management. We received items that we did not order and when we pointed out the mistake, the staff refused to correct it. Instead of acknowledging their error and providing a solution, they insisted that we had to keep the order as it was. When we asked to speak with the manager, we were told that this is “the rule in Morocco” and that they do not offer refunds or exchanges, even when the mistake comes from their side. This is unacceptable customer service. Customers should not be forced to pay for and accept food they never ordered because of an error made by the restaurant. What should have been a simple issue to resolve turned into a frustrating and disappointing experience due to the complete lack of accountability and customer care. This experience has seriously damaged our trust in the KFC brand. As a result, we have decided to stop visiting KFC restaurants altogether, not only in Morocco but worldwide. One bad order can happen anywhere, but refusing to correct a mistake and treating customers this way is something we cannot accept.