Predatory practices - Auto Renewal scam
I subscribed for the year membership over a year ago, used the app for a short time before deleting it. The program, while seemingly well planned, did not fit for me and I did not utilize the service after October 2021. On August 11, I received an email that my annual subscription would renew automatically. (Side note - the email was in my spam, I had to go searching for it) I tried calling customer service directly, no answer likely due to time zone challenges. I emailed that evening further requesting a confirmed cancellation (as I thought I had canceled in October, but apparently did not.) I was charged 190.00, requested a refund but was denied. I was initially offered a deep discount, which I declined. I was then assigned a new CS Rep who sent me excerpts of their policy stating that annual subscriptions could not be refunded. This policy is not clear nor transparent. Their auto renewal is designed to be a bait and switch to easily steal dollars from people who have been unknowingly entrapped. This is a predatory practice by a company that delivers a service with a high cancellation rate.