Blackmailing & Wihtholding my refund in exchange for me to take down this review
On 02/09/2026, I mistakenly placed an order for the G4 instead of the G2 Master just before bed. Your website was faulty at the time and your hyperlinks were linked to different scooters, for example, if I clicked G2 Master itd take me to the G4 page instead and I had to keep going back and finding another route to it. Soon after I awoke, I realised and immediately sent support a ticket, asking for a swap before shipment. The advisor at the time said she'd contact the UK warehouse, I made it clear that I did not want this G4. I never did receive word from the UK department, during this time the product was already delivered, it took 2 more emails for the advisor to acknowledge that I wanted the product returned. The agent wasn't clear with me but gave me the option of purchasing the G2 Master to save delivery costs on return for the G4, but I made it clear I don't have funds to place another order. In the end, the advisor. It's now been a week and in the end Im forced to two options, I either keep the product I did not want in the first place or I lose £90 for returning it. Both of which I find ridiculous and poor due too a faulty website and poor communication giving false hope. Order #UK125655 Update 12/10/26: So we agreed to a return where Id pay £30 for shipping. However this was the most worst experience ever, not only did I do exactly as they instructed, but they failed to handle the returns professionally. Instead I was asked by FedEx to fill out a dangerous goods form which I had 0 knowledge off. I forwarded this to Kukurin to deal with, a 10 minute simple form which took two weeks to complete. Throughout this time I made it clear to Cathy repetitively that on receiving the G4 scooter, refund my money ASAP. She had agreed a few times already. I returned the product on the 21/09/26, it was supposed to be headed to there warehouse the next day. However due to complications from their end it took over two weeks and it arrived at their warehouse on the 08/10/26. They confirmed the product is brand new and unused as I'd promised. Yet since then they have failed to process my refund, instead trying to sell me another product which Ive been clear about long ago, and now they withhold my money and have told me to take down this review first. Which I find comedic. They've wrongfully held on to my money for 5 days now and refusing to process my refund when it's rightfully mine. They're literally blackmailing me right now. Avoid this company. They'll make your life harder than it needs to be. Screenshots of email communications (over 80 between us): https :// postimg .cc/rdj5Wk6X https :// postimg .cc/gallery/mFg8ydb Just remove the spaces.