The backup works but won’t restore
The backup works but won’t restore. What’s the use then? I tried to contact support. The support team kept asking me to send a log file to them and after their so called analysis, they said the software had a crash and asked me to restart it. I tried again but failed, leading me to contact then again, and they responded I should be patient loading the backed up content, such as messages. They said the more messages I had, the longer the time I needa wait, but the point is I only have 6 messages. I waited for an hour and the softewre closed suddenly. Obviously, it’s their problem but the company kept asking me to send a log file to them to analyse, but without a working solution. They tried to sell a non-working software and when a costumer enquire, they are so used to fooling customers around by suggesting layman solutions such as restarting the software and trying again and being patient. A complete waste of time and money. They don’t refund and just make you lose your energy (finally give up requesting a refund). Please don’t buy!!! Trust me