Grab driver grabs my phone to cancel the ride!
Here’s what you can expect from a Grab ride in Vietnam. I booked a Grab ride in Da Nang, Vietnam. The driver came up to me and showed me my name on his phone. While we were walking to the car, the driver asked if I wanted him to stay with me at VINCOM and bring me back to Apec Park. He told me it would be US$10 (263,365 VND) to go to VINCOM. That would be 6,752 times the original price. I told him NO. I had booked a one-way ride for 39 VND. Then he asked if I wanted to go anywhere else, showing me a poster with pictures. I said NO. He saw another cruise ship passenger and asked him if he wanted to go to the VINCOM mall. The passenger declined the offer. Then he told me to FIND ANOTHER DRIVER. When we got to his car, he grabbed my phone, clicked to the CANCEL button and tried to cancel the ride. Then, he walked away from the car. I asked for his drivers' license in Vietnamese and he refused to show it to me. So I took a photo of his car. I needed it to send with the complaint. I went straight back to the ship. Grab eventually apologized and offered me a credit of VND20—less than 1 American cent. If you know what I know. bring your walking shoes to Vietnam.