Genuine nightmare
Genuine nightmare. Items are not as described/do not match pictures and all gold ordered there can be different shades of it, and dark grays/blacks on jewellery are really just silver. Photos are just extremely retouched to make it look good. But while mediocre product does not need to result in bad review, their customer service department does indeed deserve 0 out of 5. Made me run in circles, got back on their own words multiple times and tried to use gaslighting right at the end. Never again would I consider using company with such terrible CS department and never before have I experienced something like this. As per their response, I find it funny that after explicitly saying in the text of the review that their customer service is abhorrent they ask you to reach out to them again. To be taken in circles? No, thank you. In any case the practices of this company are definitely something for the ombudsman to look into, as I do not believe they align with UK consumer laws.