TaxBit's website is awesome but their…
TaxBit's website is awesome but their tax services are unreliable. I'm still waiting on my 2021 trading information to be completed accurately by TaxBit. I have spent countless hours on the chat service attempting to get it addressed. I was told months ago that they had submitted a ticket to resolve the problem I have been patient but after months of waiting I am told to wait longer. The IRS doesn't care about my technical difficulties with TB system. I mentioned to a friend that who I suggested use their service that I was having issues he told me that he overpaid his taxes by 100% using their service. This is not an exaggeration. He had to apply for a refund from the IRS, which he still hasn't received months later. He said that his 2021 taxes have changed 3x since he submitted them but he can't send an amendment until he get the original over payment back. The portfolio tracking history TaxBit has on the opening login in page shows my all time account balance at 3x than it ever was!!!! The chat service agents are friendly but they have no technical knowledge to resolve duplicate transactions or missing information or import problems. You can't just delete your data and attempt to download it again to see if it populates accurately this time. The agents have to create another ticket for which they also can not tell you when the data will be deleted so you can start over. The agents always say that their team is working on it but they can not give a deadline or even a ballpark for resolving any problems. They can't say if it'll be days, weeks, or months. It seems like TaxBit hangs the customer service agents out there to be beaten up with no updates. There's a super easy solution to letting customers see where they are in the line up create a ticket desk so we can track it. This way there is no infinite waiting creating more stress and distrust. This is help desk 101. Also why in the world would they not have banner up upon log in stating that there is a problem or an email notification that something is wrong with how they are pulling transaction data from from exchanges. Who cares if you cover 500+ exchanges if the data isn't accurate? TB charges in advance for their services so I've already paid for 2021 taxes but they haven't completed them were almost in month 9 of 2022. I don't prepay my account why are they charging for services not even rendered??? Crypto is the Wild West right now and it hard to tell who is reliable and who is on the way out. TaxBit may get it together at some point but their prices are as high or higher than their competitors but IMO the service falls short.