Never Using Again- Company yanking us around about costume arrivals
Ordered cosplays back in early June- requesting they arrive by mid to late July to ensure they fit, if we needed to make adjustments, etc. Arrival date comes and goes without hearing anything or getting shipping information. Message them in August and get a response on August 9th- saying our items are shipping out by end of that week. Two more weeks go by without another word or shipping information. I message them on a Sunday night/Monday early morning- and do not get a response until Tuesday saying they'd get us information. Wednesday goes by, no word. Message them again on Thursday and get the same copy and pasted response. I'm frustrated at this point, as we are less than a week from leaving to our convention with no cosplays that we paid for. When I asked for information or I would be requesting a refund- they offer us 15% back on our shipping (a little over $5 refund). I decline and say I'd rather have my missing cosplays- but I'm not paying for something that is going to arrive while we are out of state for a week at the convention- useless to us. At this point- we are told if we cancel (this is thru their Facebook messenger services) that they are keeping 50%- as they had made the cosplays already. I informed them I would get all my money back as their own websites FAQs states costumes take up to 30 days, shipping up to 16- and we are sitting at 76 days and they cannot answer a simple question as to if our cosplays are in transit, provide a number, etc. If they do try keeping half our money, we will be disputing it with the bank. The sad part is that this is our second time buying and the first time was great- save for never giving us shipping information and just finding a package on our door step one day.