United Kingdom
I should have checked their rating before seeking their help—what a waste of time and money. I find that the U.K. is in decline, with public services being incredibly ineffective. The LGO and other standards bodies are no better. What a shame.
Update: issue has been solved. I got compensation for my complaints. I had a terrible experience with JD and would not recommend it to anyone. There is no guarantee when purchasing products from this platform. They deliberately hide the import tax fee £60 in very small fonts buried in many pages. They do not accept returns or refunds, even if the product has quality issues. The only option they offer is a replacement, but the catch is that the buyer has to pay for the expensive international shipment fee, regardless of it being their fault. The customer service is utterly useless. They are unhelpful and fail to resolve issues in a satisfactory manner.