Refused to accept a return for an item
Refused to accept a return for an item. Have sent them their legal requirements - Under the Consumer Rights Act 2015, consumers are entitled to a full refund if an item is faulty, not as described, or unfit for purpose within 30 days of purchase. Additionally, for most goods bought online or at a distance, the Consumer Contracts Regulations 2013 provide the right to cancel and return the item within 14 days of receiving it, even if there is no fault. Awaiting their response. Will update this review accordingly.