ABSOLUTE TRASH — 10 Songs Held Hostage for Nearly a Month and still holding them
Avoid SoundOn at all costs unless you want your music held in a "review" black hole indefinitely. I submitted 10 tracks on May 16, 2026, and as of June 9, they are STILL in review. Despite their standard policy of moderating music within three working days, it has been over three weeks with zero progress.Their support is a joke. I’ve contacted them daily, and all I get are copy-paste "protocol" messages citing "new internal standards" and "updated eligibility". Even after providing the modifications they requested for artwork on some tracks, they still refuse to distribute the other seven that had no issues. They refuse to escalate to a supervisor and claim they can't manually bypass the queue while they essentially freeze your account.This company is not a team player. They hold your music hostage and offer non-existent customer service. If you value your music career, go with a distributor that actually functions. This has been the biggest mistake for my brand, Zax Dezignz. DO NOT USE SOUNDON.