In the summer of 2020 Alexis Bento…
In the summer of 2020 Alexis Bento knocked on my door. She was an Alder sales resentative. She asked me if I wanted to take advantage of the promotional offer that Alder was undergoing and get a security system. At the time I was a single mom with two teen girls and a special needs brother, & on tight budget but she reminded me that you couldn't put a price tag on security, that it was an investment in my family. She said the price was only going to be $25 a month and although it was a 2-year contract if I had to cancel I could. I let her sign me up but the following month when I received my statement from Alder I noticed it was $50 instead of the $25 price I was given. I called and complained about it and they told me that there was nothing that they could do. I was upset by this point and felt taken advantage of but I was in a contact for 2 years and was told I'd have to pay a hefty sum to get out. I didn't have the money at the time. The one time that my home was broken into & neededAlder security they were offline so I asked if they could send someone out to fix my camera they said it would cost me a$50. I knew I would no longer be using them so I just let that go but was ready for my contract to be up. I called today because it has been over 2 years and they told me that I was in a contract for 60 months. I was bewildered to find this out I did not sign anything to be in a contract and when I asked to speak to someone they connected me to two other Representatives before letting me speak to an agent who said that after reviewing the recorded line in July of 2020 of a survey that they taken that during the survey they had mentioned that & that I should of knew it was a 60-month contract. I don't want Alder or agreeing to that and if they called me I was most likely in the middle of something but I never agreed or signed anything. I had neighbors who were there when I was told it was a 2 year contract. They are a scam and continue to fraud the vunerable. This company deserves no stars.