Customer support only contacts me after…
Customer support only contacts me after I leave a negative review, even asks me to remove it before actually resolving the issue. They continue to promise to ship “as soon as possible” but can’t even provide a real shipping date. At this point, I can no longer rely on this order for an important occasion. If my order cannot be shipped immediately, I would like to negotiate a cancellation with a full refund to my original payment method. 226€ is quite a lot of money for the service I’m getting.