I had numerous issues with my phone…
I had numerous issues with my phone service with Verizon. They also kept putting add on charges that I didn't subscribe to, Disney plus and Digital Secure. Almost daily I'd lose service, no phone or data, for extended periods of time. Called Verizon customer service at least 2 times monthly trying to resolve issues. Customer service representative would just want to get me off the phone and give me unreasonable excuses. The two that were the most unreasonable were because I had bought an unlocked phone not from the company. Then a man told me I just didn't know how to use my phone. Verizon settled with me by removing what I owed snd issuing a check for $82. I felt like it wasn't quit enough for what they put me thru but in the long run they at least did something. I'm glad I filed complaint with Fair Shake