False Manufacturing Claims and Unreasonable Return Location (Dubai)
The website claimed the products were made in South Carolina and could be returned within 30 days, both key reasons I made my purchase. After ordering a dress and jacket on November 14, the items that arrived were labeled “Made in China” and were of very poor quality (thin material, visible defects, and an unhemmed jacket). I emailed to initiate a return the day after receiving the items. The “customer service team” offered only a 24% refund, then 38% and only then disclosed that returns must be shipped to Dubai, not the U.S. Return shipping would cost $85–$100, making the 30-day return policy effectively unusable. The merchant misrepresented the product’s origin and concealed an impractical return process.