I would give them 0 if possible
I would give them 0 if possible. Bought 2 bar stools. Both were in pieces within 2 weeks from very light use. They are not fit for purpose and dangerous. Customer service is a joke. I emailed with pictures and initially they were responding quickly. They then hilariously offered me a discount on the stools which were broken in many pieces. I turned them down and requested a refund to which I was told the claims department would be in touch. I sent another email a few weeks later when I had heard nothing and customer service said or replacement order will be dispatched soon. I replied several times saying I did not ask for replacements but a refund and have heard nothing in response. I have even had a dispatch email. I would be so embarrassed to have such poor professional conduct. Stay away from this company, they sell faulty products, refuse to take responsibility and have zero respect for their customers once they have your money.