Lawnmaster Batteries purchased from Cleva failing after just two seasons.
In April and May 2024 I purchased a Lawnmaster Mower and a Lawnmaster strimmer from Cleva. They came with 4 batteries. This year, having only had two Summer's of use, all the Batteries are failing to fully charge. I contacted Cleva via their website and it took over 3 weeks and a second email before I got a response. What they asked for was the model and serial numbers (I presume from the mower and the strimmer) which I sent them. I also sent them the serial numbers on the batteries. However, they keep asking for 'footage' of the problem before they can help. How can I film batteries not charging fully? I tend to feel they are just causing me as much hassle as they can in the hope I will go away. UPDATE...they eventually sent me 4 new batteries.