Ripping off customer for more profit. Stay away
I had a travel booked, the airline has changed one flight which broke the connection. They refused to change for another flight stating that is must be handled by the travel agency. They requested to pay an extra 800 GBP for a rebooking. The travel agency told me that the airline was requested more money and will not make any other concession if it was not paid. They pointed all issues to the travel agency while they were the one which cause the involuntary change and that requested more money. This is just a racket of customer. I dont understand how these practices can be legal and allowed. This is not the world I want to live in or my children to grow up with. I will never use them again