HORRIFIC Customer Service
Recently broke a small piece on my mod, so I sent an email to GeekVape looking to purchase a replacement piece. I got no reply, so I called a few days later. Service rep was kind upfront but disregarded the description of the issue I stated to him and started going on about warranty. I again stated my issue, saying I was willing to purchase a replacement part, not looking for a warranty replacement. (I did break the piece myself, but it was simple plastic that could be replaced and work properly again). He said I had to go online and chat with a live rep. The first live rep stated he did not have a replacement part, you'd think the MAKER of this product had every single piece available right?Guess not. He then signed off and I was assigned a new rep that IMMEDIATELY closed my chat window and apparently blocked my IP so I could not open another chat window. As a customer service rep working for a big manufacturing company, this is unacceptable service and I will never be purchasing another product of theirs again. Don't waste your time, listen to the hundreds of 1 star reviews! It shows! Edited to add side note: Who puts the warranty label on the paper of the outside of the box, when the information regarding the warranty is inside the box? My local vape shop took the outside sleeve off so there is absolutely no serial or warranty code present. Great idea.