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First off I want to say that the Amazon music converter works very well. It's helped me put 70 plus albums on a thumb drive so far.I did have to jump through what seemed like a thousand hoops in order to get a refund on a duplicate order. I tried to cancel what I thought was the auto renew and it ended up canceling my whole one-year contract. They kept telling me over and over that there was no interruption or cancellation of my account during the time I first bought it and the second time I bought it. But like I said they did give me a refund and when I checked it last night after they had canceled my new subscription and it was working so all seems well for now after a lot of work on my part.