My overall experience on the website.
Hellcase had my account banned for apparently bot farming or making multiple accounts so I contacted customer support which they did not help to further investigate this matter but after getting in contact with their socials and speaking to them for a while they had finally decided to do a further investigation with their security department and get my account unbanned. My experience with hellcase is that its a good site as you can unlock daily cases for free. However I would suggest they need to work on their customer support tickets a little more instead of me getting in contact with the other socials they have to sort out the issue.