Absolutely ridiculous
Absolutely ridiculous, we made an order but the currier packed a wrong item, we reached out to the customer service and they cannot help us by having someone to deliver the right product, only offering a refund and asking to re-order. If we re-order we need to pay again min. 10 eur. to even be able to have the one product that we need delivered to us! They make a mistake and somehow it becomes our issue, I cannot understand how they cannot simply do a re-delivery and bring to us what we actually ordered and paid for but instead makes you spend another 10eur. for an item worth 1eu.