DJI nightmare, no dron and no money back
If you are Spanish speaker, I am going to open another post in Spanish, to tell how to denounce to the administrative cosume authorities and begin a judicial proccess, totally free, no layer needed and the first steps can be done using Internet. I bought a DJI One a month ago. I still haven't received it. They sent it with an incomplete address. DHL sent it to an agency two hours from my house and was delivered to someone named Elisa. Three weeks of email exchange. The last straw is asking me filing a police report. Unbelievable—no money, no drone, just a rip-off. Buy from reputable companies, not DJI. edited: DJI is doing the same here in Trustpilotg Well as everybody can see they want me to file a Police report for a drone that was never mine. They made me make their work and call to THEIR provider in a toll number. World upside down, only words and words so time pass by. Completly sure is IA, I mean, like 2000 words emails to tell me (.... ....). And even impliying I had picked up the drone. DJI, we keep you alive, I have been client for 10 years, what do you think you are doing. I paid for a Drone one moth ago to play with my family this summer and this has been :::::: You told me you are going to investigate, that is your problem, not mine. Are you trying to blackmail me by keeping money and no delivery my drone. The one you sent was sent to anonymous not me. I gonna try to calm. OK, this is the reference: Re:[## 10243783 ##] DJI Customer Care Team CAS-34732617-N1V1K7 Searching by my name you ll find the emails. I was attended by Hank. Edited again, Please, give more documents like this for the consumer authorities in Spain and Europe. I send them the document and this is DJI reply: """I have received the form and have already forwarded it to our relevant team to officially file the claim with the courier. This document is a crucial piece of evidence that will allow us to challenge their initial delivery findings. Once again, I want to sincerely apologize for the inconvenience and frustration this situation has caused you. Please be assured that we will continue to monitor the case closely for any developments or updates from the courier's side""""". DJI go on evading responsabily, keeping my montey and do not giving any solution, only words and make loose time and temper. PLEASE! BE AWARE AND DO NOT SUFFER THIS NIGHMARE.