I had problems creating a USB boot…
I had problems creating a USB boot drive. The problems were solved by a reboot of my computer. Prior to this, I submitted a trouble report and then dismissed that since I didn't think anyone would answer. Alice answered and asked for more information and I told her that the problem was solved and she responded again thanking me for my update. I didn't expect this quick response or the answer and I appreciate both. Since then I have used the product to enter a known admin password into a machine that was useless and recover the machine. Once again, thanks to Alice for the excellent service!