Cancellation/ Reschedule policy
Booking the bus from Singapore - Malaysia and need to reschedule since I have family issues. I tried to call Redbus immediately but couldn’t reach them. The line was always dropped. So I needed to book the new ticket after the previous ticket 2 hours. I just can reach Redbus via call when I arrived KL. After checking, they said that if I want to reschedule I need to do so before 12 HOURS and if I would like to cancel the ticket I need to do that 3 HOURS before the journey. It’s ridiculous as I attempted to find the assist from them when I cancelled the ticket on the app. Also, how I cannot reschedule 1 hours before the journey if I have unexpected problem like that? We always need to plan everything before 3 HOURS based on this ridiculous policy??? Even I tried to explain for the agent in the CS line that I have unexpected issues but she still insisted that we need to follow the Redbus policy. The worst CS I ever had. Thanks Redbus for creating this policy.