Arccos Series Carrying Bag for Steam Deck
I ordered the Arccos Series Carrying Bag for Steam Deck. A FedEx employee ripped open my package and stole it's contents before it was delivered to me. So, unfortunately, I do not have the product. This review is solely based on my experience with tomtoc. I sent an email to them letting them know that my item was stolen along with a photo of the evidence. Several weeks passed so I sent them a second email. After another week or two, they finally got back to me and refunded my purchase. They did not refund the shipping. Before they responded to my email, I did some digging and found their 800 number. I called it several times per week and during their claimed business hours. Nobody answered. EVER. It just hangs up on you after a few minutes. I really want to leave a better review, but I was so disappointed by the amount of time it took to get my issue resolved. I have other tomtoc products and I love them. It's really a shame. Thank you.