I'm a big DJI enthusiast
I'm a big DJI enthusiast. My first ever drone was the Avata 2, and I felt incredibly lucky that it was the first FPV drone you could fly with just one hand! Within a few months, I was flying like an advanced FPV pilot. When the USB connector broke, it did take a bit longer than expected, but DJI delivered a replacement — and that gave me confidence to keep building my DJI collection. I later bought the DJI Neo because it works without a controller — using either your phone or the motion controller from the Avata. A few months later, I added the Mini 4 Pro, mainly for the tracking and AI functions. I also got DJI Care Refresh based on all the good reviews — and they really live up to the praise! I crashed my Mini 4 Pro on a Thursday, filed a claim, paid the deposit, and by Tuesday I had a brand-new unit. That’s only 4 days, including a weekend — impressive! Then came the Osmo Pocket 3 Producer. I dropped it once, and it wouldn't power on. I didn’t have Care Refresh for it, so I expected repair costs — but DJI fixed it for free. Amazing gesture! Every time I’ve contacted the helpdesk, I’ve been helped effectively. There was some miscommunication around my Avata 2 repair, but it was resolved in a very decent and professional way. I also needed to upgrade my Mini 4 Pro to C1 category before traveling to the USA, and DJI supported me the same day — super fast! By now, I’ve had three repairs, and all were handled honestly, as promised, and without hassle. Based on both product quality and support, I can say this: DJI has given me the best customer service experience I’ve ever had. Thanks DJI — you’ve earned a loyal customer!