I agree with the negative reviews of this…
I agree with the negative reviews of this company. They are based in China with no ties outside the country. I recently ordered multiple shirts, keeping the option open to return ones I didn't like. I expected a full refund as clearly stated in their return policy. I was given the runaround (like others who posted here) when trying to return. They treated it like a negotiation. It was extremely frustrating. This was the last offer - all over email. "In addition, considering the costs of your return, we are willing to provide you with other solutions for your choice, only hope that you can be satisfied: 1. You can change to any other 6 short-sleeved shirts, we'll send them to you for free, and you can also keep the received order. 2. Give you a 50% partial refund of 12 shirts, you can still keep the shirts you received, or consider giving them to a suitable or favorite friend." I repeatedly said, no, I would like a full refund. Only after the 3rd set of negotiations did they provide a return address. This was the return address provided: 1st Floor, No. 201, Zhucun Avenue West, Zengcheng District, Guangzhou, China Postal code 511300 Mr. Wu When asked for a first name to complete the customs form, I was not given one. Only the vague name "Mr. Wu." Also a final attempt at a negotiated return: "Hello, you can make the return with this name successfully: Mr. Wu Business Name: Atlanl By the way, we are willing to provide a 60% refund of the 12 shirts if you keep them, or resend 8 new shirts for free, thank you." Shipment to China wasn't cheap, but it made sense for me since I was returning 12 shirts. The package was held in Chinese customs for multiple weeks (which was expected) then finally arrived back to Los Angeles almost 2 months later with a check mark in the "unknown" box by Chinese customs agents. I did forget to mention earlier that Atlanl did provide me with 50% of the return after I shipped out the package. This played into my belief that the company was at least trying to do the right thing. Here's what they said when asked if they had any information about the returned package: "Sorry, we don't know about the return parcel informaton and don't know why the parcel returned to you, have you consulted the customs for the reason? We have already refund you partial USD166.34 to you on June 11 as a compensation, in order to avoid you return the parcel again and twice the shipping cost, could you keep the parcel? Thanks." All in all, don't expect to return any items successfully. And don't be fooled by the email customer service pretending to help. Regarding the quality of the shirts, they aren't necessarily bad, but they are very thin and do shrink a lot. I would rate a 6/10. For the price, I guess it's par for the course, but I expected more in quality and service. If you are looking for cheap shirts, and won't be returning, have a go - but beware.